Right to Information Act, 2005 - Compliance under Section 4(1)(b)
(vii) The particulars of any arrangement that exists for consultation with, or representation by, the members of the public in relation to the formulation of its policy or administration, thereof:
The department gives due consideration to the complaints and suggestions received from the members of the public for removing any shortcomings and providing customer friendly services to the people.
The General Managers are required to deploy complaint boxes and maintain proper complaints registers to ensure prompt action on the public complaints. The suggestions are also required to be examined from the feasibility, legal, technical and financial points of view and appropriate action is taken accordingly.
Facility for complaints/suggestions from members of public has also been extended through the website.